Help Centre

Our goal is to help you find the answers to your questions as quickly as possible. Please find our most frequently asked questions below. We highly recommend using the chat or trying to find your answer below for the quickest answers, but if you can’t find what you are looking for, please contact one of our awesome customer support team members using the details below.

Yes absolutely, all of our watches come with a 12-month return to base warranty. If you have any problems with your watch, please fill out our returns form and send it back to the address provided.

Orders over $50 are shipped via standard shipping (7-14 business days) absolutely free, while orders under $50 come with a $9.99 shipping and handling fee.

Express shipping is also available for $14.99 and is shipped every day!

You can use SR262 or LR626A, which are easy to find online and cheap!

You can either have it changed for you at a local store (Mr Minit can do it), or if you are feeling handy, you can do it yourself. 

You simply need a very flat tool to pry open the rear of the case, and that exposes the battery for replacement.

You can enter your order number and billing email address in the form below. These are found in your order confirmation email. If you didn’t receive this email, please check your spam, and if you still can’t find it, please contact customer support.

 

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Question not answered? Need some extra help? We’d love to hear from you! Please enter your question and details in the form and we’ll get back to you as soon as we can.

Alternatively, you can chat to us or email us directly at customersupport@nursetime.com.au

Nurse Time
Narangba, Brisbane,
Qld 4504, Australia.

(please contact customer support for return address)